Returns Policy – Rent a Raid Ltd

Unwanted items – Consumer Transactions:

Items can be returned for a full refund less carriage and credit card charges (2.5%) if originally purchased with a credit card within 7 days provided they are returned in the original packaging, are complete and in ‘as new’ condition.

If free shiping was part of the sale, a deduction of £ 9.95 ex VAT or more will be made to cover the actual shipping costs.

While in possession of the items you are under a statutory duty (Distance Selling Regulations) to take ‘reasonable care’ of them. This entitles you to open the box to inspect the contents, and try out the product in a way that would be considered reasonable within a shop environment. We reserve the right to take action under the Distance Selling Regulations if reasonable care is not taken and restocking fees may be applied.

If you wish to return an item, then please call us on 0845 4301080 (international +44 1425 474725) in order that we know to expect the item back and we can give you the appropriate deliervy address. Please make sure that you use an insured delivery service as we cannot accept responsibility for items that are lost or damaged on the way back to us.

Alternatively, we can arrange collection with our courier, although this service is chargeable.

Exceptions:

We regret that we cannot accept cancellations of contracts for the purchase of software products or hardware that includes software as part of the package, video or audio content in the form of CDs or DVDs where the item has been unsealed or bespoke items such as build-to-order flightcases or goods which are not normally stocked items and had to have been specially ordered for you.

Generally specially ordered goods are those that are not received the next day from date of order however we will endevour to inform you about such items before the order is processed and shipped.